At firmquick.com, we strive to ensure your satisfaction with every purchase you make. If you are not entirely satisfied with your purchase, we offer a hassle-free return process within 30 days of delivery. Please read and follow the instructions below to initiate a return.
Safely Pack the Items: Please pack the items securely using the original packaging that came with the merchandise. All products must be returned in their original condition. If the products received are broken or damaged, please contact our Customer Service for assistance.
Contact Us for Instructions: To initiate a return, please contact our Customer Support 24/7 at:
Choose a Traceable Shipping Method: Shipments must be sent using a traceable method such as USPS or insured mail. Please note that customers are not required to cover the return shipping fees. Cash payments on delivery will not be accepted for return shipments. Ensure that you provide a valid tracking number when filling out the return form to facilitate a successful return process.
Regular products can be returned for the following options:
- Credit Hold
Once the Execution Center has received and verified your return (typically within 72 hours of receipt), you will receive an email confirming the completion of your return process. In case of a refund, it will be issued within 7 days. Please be aware that depending on your financial institution, it may take an additional 3-5 business days for the credited amount to appear in your account.
If you have any questions or require further assistance regarding our refund policy or the return process, please feel free to contact our Customer Support team. We are here to assist you and ensure your shopping experience with us is nothing short of exceptional.