We understand that making a purchase especially online often comes with a few questions. That’s why we’ve created this comprehensive FAQs section to provide you with clear, detailed answers to the most common questions our customers ask.
Whether you’re wondering about our products, payment options, shipping policies, or our return process, you’ll find helpful information here. We’ve covered everything from technical specifications and warranty coverage to order tracking, security, and support. If you’re considering subscribing to one of our plans, we’ve also included guidance on billing cycles, plan upgrades, and how to cancel or modify your subscription.
You can place orders through our website or by contacting our sales team at +1 (707) 232 3631. We accept major credit cards, PayPal, and other secure payment methods through Stripe and PayPal processors.
We accept:
Yes, as a California-based business, we collect California sales tax on applicable transactions. We may also collect sales tax for other states where we have nexus requirements. All displayed prices include applicable taxes – there are no additional tax charges added at checkout. The tax-inclusive pricing ensures transparency and no surprises during your purchase.
Yes, we offer volume discounts for business customers and have special pricing for enterprise deployments. Contact us at +1 (707) 232 3631 to discuss your specific needs and qualifying volume discounts.
We offer PayPal Credit and Pay in 4 installment options through PayPal (subject to approval). For large business orders, we may provide net 30-day payment terms for approved business accounts.
Upon successful payment confirmation, you will receive:
First, check your spam/junk folder and ensure you’ve whitelisted our email domain. If you still don’t receive it, contact us immediately at contact@firmquick.com or +1 (707) 232 3631. We provide free redelivery for delivery failures beyond your control.
Yes, you can download the QuickBooks Desktop software multiple times! Here’s what you need to know:
Yes, we provide comprehensive installation support to help you get your QuickBooks Desktop license up and running!
License activation is typically done online through Intuit’s activation servers during the software installation process. We provide detailed activation instructions with every delivery, and our support team can assist with activation issues.
If your license key is invalid or non-functional, contact us immediately at contact@firmquick.com. We provide free replacement license keys for defective or invalid keys within our 90-day digital delivery warranty period.
License transfer policies are determined by Intuit. Most QuickBooks licenses allow transfer to a new computer, but you must deactivate the software on the old computer first. We can assist with the transfer process and provide necessary documentation.
This depends on your specific license type:
Single-user licenses: Typically one computer
Multi-user licenses: Varies by product (3, 5, or more users)
Network licenses: Multiple workstations on the same network Check your specific license agreement for exact terms.
We maintain secure records of all license keys for 90 days after purchase. Contact us with your order number, and we can provide your license key information at no charge during this period.
We provide:
Digital delivery troubleshooting
Basic installation guidance
License activation assistance
Download and email delivery support
Coordination with Intuit for software issues
Comprehensive software training
Data migration services
Advanced software configuration
Ongoing technical support (refer to Intuit)
Third-party software integration support
Customer Support Hours:
We provide:
Digital delivery troubleshooting
Basic installation guidance
License activation assistance
Download and email delivery support
Coordination with Intuit for software issues
Comprehensive software training
Data migration services
Advanced software configuration
Ongoing technical support (refer to Intuit)
Third-party software integration support
Customer Support Hours:
Our return policy is specifically designed for digital QuickBooks Desktop licenses:
30-Day Return Window: You can request a return within 30 days of purchase for eligible reasons.
Eligible for Returns:
NOT Eligible for Returns:
Since these are digital licenses that activate permanently, returns are only available for delivery or license validity issues, not for software satisfaction or user preference.
QuickBooks Desktop Licenses – Return Eligibility:
CAN Be Returned:
CANNOT Be Returned:
Important Note: The digital nature of software licenses means that once activated, they cannot be “returned” in the traditional sense since the license becomes permanently registered to your system.
Step-by-Step Return Request Process:
1. Gather Required Information:
2. Contact Customer Service:
3. Provide Documentation:
4. Wait for Review:
5. Resolution:
Important: Contact us BEFORE initiating any chargeback with your bank, as this helps us resolve issues faster and avoids additional fees.
Refund Processing Timeline:
Review Period:
Processing Time by Payment Method:
Total Timeline:
Factors That May Delay Refunds:
You’ll Receive:
Yes! We offer exchanges for eligible version mismatches:
Eligible for Exchange:
Exchange Process:
Exchange Restrictions:
Upgrade/Downgrade Fees:
Timeline:
This exchange policy ensures you get exactly the QuickBooks version you need while maintaining fair business practices.
Our Digital License Warranty Coverage:
90-Day Activation Guarantee:
1-Year License Validity Warranty:
What We Guarantee:
Technical Support Included:
Warranty Period Summary:
Our warranty specifically covers the license validity and activation – ensuring you receive a working, authentic QuickBooks license that activates properly.
Intuit’s Manufacturer Warranty (Separate from Ours):
QuickBooks Software Warranty by Intuit:
Intuit Provides:
How Our Warranties Work Together:
Intuit Contact Information:
Important Distinction:
Warranty Registration:
Step-by-Step Warranty Claim Process:
1. Determine the Issue Type:
2. Gather Required Documentation:
3. Contact the Right Support Team:
For License Issues (Contact Us):
For Software Issues (Contact Intuit):
4. Provide Detailed Information:
5. Follow Up Process:
6. Resolution Options:
Required Information for Claims:
Exclusions from Our License Warranty:
Software-Related Issues (Intuit’s Responsibility):
Hardware & System Issues:
User-Related Issues:
Environmental Factors:
Misuse or Violation:
Time Limitations:
Third-Party Issues:
Important Note: If you’re unsure whether an issue is covered, contact us anyway! We’ll help determine if it’s a license issue (our warranty) or direct you to the appropriate Intuit support for software issues.
Remember: Our warranty covers getting you a working, valid license. Intuit’s warranty covers the software working properly once activated.
Our Address: 1548 9th St, Santa Monica, CA 90401
Call us at:
+1 (707) 232 3631
Call us at:
contact@firmquick.com
Our Business hours:
Mon to Sat, 7am to 6pm EST
We guarantee genuine, licensed software with full access to updates and security patches, plus we handle all the subscription management details so you can focus on running your business.Â
