1. When will I receive my items?
All items are manufactured and shipped from our facility within 2 to 3 business days from the time of purchase. Standard shipping times then apply. You can find tracking information in your confirmation email to view shipping details and estimated delivery time. International orders might experience longer delivery times due to customs regulations in your country. If your order hasn’t arrived within the expected timeframe, please reach out to us at email@example.com.
2. Where is my item?
You can check the status of your order by accessing the tracking details link provided in your shipping confirmation email (sent when your product ships). Additionally, you can enter your order number in the ‘Track Packages’ link located in the support section of our website.
3. What methods of payment do you accept?
We accept all major credit and debit cards, including Visa and MasterCard.
4. Do you accept PayPal?
Yes, we accept PayPal as a payment method.
5. Do you accept Pre-Paid gift cards?
No, we do not accept Pre-Paid gift cards as a payment method.
6. Do you ship internationally?
Currently, we only ship within the United States.
7. Your page is not loading, what’s happening?
If you’re experiencing issues with our website not loading, please contact us to let us know about the problem so that we can address it promptly.
8. Do I keep getting an error message, what’s happening?
If you’re repeatedly encountering error messages, please contact us with details about the issue so that we can resolve it as soon as possible.
9. I just noticed that I entered the wrong shipping address. What should I do?
If you realize that you’ve entered the wrong shipping address, please contact us immediately. If the item hasn’t shipped yet, we may be able to update the address. Otherwise, we’ll need to wait for the item to be returned to us before making any changes.
10. What is your return/exchange policy?
Return Instructions: If you wish to return an item to firstname.lastname@example.org, please follow the instructions within 30 days of delivery. Pack the items safely in the original packaging that came with the merchandise. All products must be returned in their original condition. If the product received is damaged, please contact Customer Service.
Exchange: To initiate an exchange, please contact us at Mail: email@example.com, and we will guide you through the exchange process.
11. What happens if the item was “Returned to Sender”?
If your order is marked as “undeliverable” and returned to us, we will reship the package to you at no additional cost.
12. What happens if my item is damaged?
If your item arrives with defects or errors on our part, we will replace it at no extra charge. If a replacement is not feasible due to inventory constraints, we will either refund you or offer you a comparable item of your choice.
13. What do I do if I received the wrong product or my product is defective?
We apologize for any inconvenience. Please email us at firstname.lastname@example.org with your order number and details of the issue. We will cover all costs to ensure you receive the correct product. We’ll send you a new item and arrange for the return of the incorrect one. We acknowledge mistakes and will rectify the situation promptly.