Privacy Policy

Effective Date: June 25, 2025
Last Updated: June 25, 2025

1. INTRODUCTION

Firmquick (“we,” “us,” “our,” or “Company”) is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information about you when you visit our website, purchase our QuickBooks Desktop products, or otherwise interact with our services.

We specialize in selling QuickBooks Desktop Products including QuickBooks Pro, Premier, and Pro Plus software solutions. This Privacy Policy applies to all personal information we collect through our business operations, whether online or offline.

By using our services, purchasing our products, or providing us with your personal information, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

• Contact Information: Name, email address, phone number, mailing address, billing address
• Business Information: Company name, business type, industry, number of employees
• Payment Information: Credit card details, billing information, purchase history
• Account Information: Username, password, security questions and answers
• Communication Records: Records of correspondence, customer service interactions, support tickets
• Technical Support Information: System specifications, software version details, error reports
• Marketing Preferences: Communication preferences, subscription choices

2.2 Information Automatically Collected

When you visit our website or use our services, we may automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click-through rates, referral sources
• Location Information: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Payment processors and financial institutions
• Marketing partners and lead generation services
• Social media platforms (if you interact with us through social media)
• Public databases and directories
• Intuit Inc. (as an authorized QuickBooks reseller)

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Business Operations

• Processing and fulfilling orders for QuickBooks Desktop products
• Providing customer support and technical assistance
• Managing your account and maintaining customer relationships
• Processing payments and preventing fraud
• Conducting quality assurance and training activities

3.2 Communications

• Sending order confirmations, shipping notifications, and delivery updates
• Providing product updates, software patches, and security notifications
• Responding to inquiries and customer service requests
• Sending newsletters and promotional materials (with your consent)

3.3 Legal and Compliance

• Complying with applicable laws and regulations
• Protecting our rights and interests
• Preventing fraud and unauthorized access
• Maintaining records for tax and accounting purposes
• Responding to legal requests and court orders

3.4 Business Improvement

• Analyzing customer preferences and market trends
• Improving our products and services
• Developing new features and offerings
• Conducting market research and surveys

4. HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in:

• Payment processing and fraud prevention
• Shipping and logistics
• Customer support services
• Marketing and advertising
• Data analytics and business intelligence
• IT services and security

4.2 Business Partners

• Intuit Inc.: As an authorized QuickBooks reseller, we may share customer information necessary for license verification, support, and warranty services
• Technology partners who help deliver our services
• Marketing partners for joint promotional activities (with your consent)

4.3 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, subpoenas, or court orders
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Cooperate with law enforcement investigations
• Enforce our terms of service or other agreements

4.4 Business Transactions

In connection with any merger, acquisition, sale of assets, or bankruptcy proceedings, your information may be transferred to the acquiring entity.

5. CALIFORNIA PRIVACY RIGHTS

5.1 California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)

If you are a California resident, you have specific rights under California law:

Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you in the past 12 months, including:

• Categories of personal information collected
• Sources of personal information
• Business purposes for collection
• Categories of third parties with whom we share information
• Specific pieces of personal information collected

Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions under law.

Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.

Right to Opt-Out: You have the right to opt-out of the sale or sharing of your personal information for cross-context behavioral advertising.

Right to Limit Use: You have the right to limit the use and disclosure of sensitive personal information.

Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

5.2 Categories of Personal Information Under CCPA

We collect the following categories of personal information as defined by the CCPA:

• Identifiers: Real name, email address, phone number, address, IP address
• Commercial Information: Purchase history, payment information, customer records
• Internet Activity: Website usage, browsing history, interaction with advertisements
• Geolocation Data: General geographic location
• Professional Information: Business information, industry, company size
• Inferences: Profiles reflecting preferences, characteristics, and behavior

5.3 Sale of Personal Information

We do not sell personal information to third parties for monetary consideration. However, some data sharing activities may constitute a “sale” under the broad CCPA definition. You have the right to opt-out of such sharing.

5.4 Sensitive Personal Information

We may collect sensitive personal information including:

• Payment card information (processed securely through third-party processors)
• Account login credentials (encrypted and protected)

We do not use or disclose sensitive personal information for purposes other than those specified in the CCPA regulations.

6. CALIFORNIA SHINE THE LIGHT LAW

Under California Civil Code Section 1798.83, California residents may request information about our disclosure of personal information to third parties for direct marketing purposes. We do not share personal information with third parties for their direct marketing purposes without your explicit consent.

7. DATA SECURITY

We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure payment processing systems
• Regular security assessments and updates
• Employee training on data protection
• Access controls and authentication systems
• Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors affecting retention periods include:

• The nature of the information collected
• Legal and regulatory requirements
• Business needs and operational purposes
• Customer relationship status
• Dispute resolution requirements

Generally, we retain customer information for at least seven years after the last transaction to comply with tax and accounting requirements.

9. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. CHILDREN’S PRIVACY

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will delete such information promptly.

11. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our website. Types of cookies we use include:

• Essential Cookies: Necessary for website functionality
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.

12. YOUR CHOICES AND RIGHTS

You have the following choices regarding your personal information:

• Access and Portability: Request copies of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Marketing Communications: Opt-out of promotional emails
• Cookie Preferences: Manage cookie settings through your browser

13. HOW TO EXERCISE YOUR RIGHTS

To exercise your privacy rights, you may:

• Email us: contact@firmquick.com
• Call us: +1 707 232 3631
• Mail us: Firmquick, 1548 9th St, Santa Monica, CA 90401

We will respond to your request within the timeframes required by applicable law, typically within 45 days for CCPA requests.

13.1 Verification Process

To protect your privacy, we may need to verify your identity before processing your request. This may include:

• Matching information you provide with information we have on file
• Requesting additional documentation
• Using a secure verification process

14. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered customers
• Providing notice through our services

The effective date at the top of this policy indicates when the latest changes were made.

16. CONTACT INFORMATION

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

Address:
1548 9th St Santa Monica, CA 90401
Phone: +1 707 232 3631
Email: contact@firmquick.com

California Privacy Rights Requests:
For California residents seeking to exercise privacy rights, please use the contact information above and clearly indicate that you are making a California privacy rights request.

17. DISPUTE RESOLUTION

Any disputes arising from this Privacy Policy will be resolved in accordance with the laws of the State of California. We encourage you to contact us first to resolve any concerns informally.

18. EFFECTIVE DATE

This Privacy Policy is effective as of the date listed at the top of this document and applies to all information collected by Firmquick on or after such date.