Effective Date: June 25, 2025
Last Updated: June 25, 2025
1. OVERVIEW
This Digital Delivery Policy outlines the terms, conditions, and procedures for the electronic delivery of QuickBooks Desktop products including QuickBooks Pro, Premier, and Pro Plus, along with related digital materials, software licenses, and documentation. This policy applies to all digital products sold by Firmquick and governs the delivery process, customer responsibilities, and support procedures.
By purchasing digital products from Firmquick, you acknowledge and agree to the terms outlined in this Digital Delivery Policy, which is incorporated into our Terms of Service.
2. DIGITAL PRODUCTS COVERED
2.1 Software Products
- QuickBooks Desktop Pro (all versions)
- QuickBooks Desktop Premier (all versions)
- QuickBooks Desktop Pro Plus (all versions)
- QuickBooks Desktop Enterprise (when available)
- Software updates and patches
- Add-on modules and extensions
2.2 Digital Assets Included
- Software installation files
- Product license keys and activation codes
- Digital certificates and authorization documents
- Installation guides and setup instructions
- User manuals and documentation (PDF format)
- Video tutorials and training materials (when applicable)
- System requirement specifications
- Troubleshooting guides
2.3 Supplementary Materials
- Quick start guides
- Best practices documentation
- Template files and samples
- Migration tools and utilities
- Backup and restore instructions
- Compliance and regulatory updates
3. DELIVERY METHOD AND PROCESS
3.1 Primary Delivery Method – Email
All digital products are delivered via secure email to the address provided during purchase:
Email Components:
- Purchase confirmation and order details
- Download links for software installation files
- License keys and activation codes
- Step-by-step installation instructions
- Customer support contact information
- Important security and backup recommendations
4. DELIVERY TIMELINE AND SCHEDULE
4.1 Standard Delivery Times
- Immediate Products: Within 30 minutes of payment confirmation
- Standard Products: Within 4-6 hours during business hours
- Custom Configurations: Within 24-48 hours
- Business Day Processing: Monday-Friday, 9:00 AM to 6:00 PM PST
4.2 Delivery Schedule
Business Hours Delivery:
- Monday through Friday: 9:00 AM to 6:00 PM PST
- Same-day delivery for orders placed before 4:00 PM PST
- Next business day delivery for orders placed after hours
Weekend and Holiday Delivery:
- Automated delivery available 24/7 for standard products
- Manual processing may be delayed until next business day
- Emergency delivery available for critical business needs
5. EMAIL DELIVERY SPECIFICATIONS
5.1 Email Requirements
To ensure successful delivery:
- Valid email address
- Email systems capable of receiving attachments up to 25MB
- Whitelist our sending domains to prevent spam filtering
- Business email addresses preferred for commercial licenses
5.2 Email Security Measures
- Encrypted email transmission using TLS 1.2 or higher
- Digital signatures for authenticity verification
- Virus scanning of all attachments
- Spam filtering compliance
- Secure link generation with expiration dates
5.3 Email Content Structure
Subject Line Format: “Firmquick – Your QuickBooks [Product Name] – Order #[Order Number]”
Email Body Includes:
- Order confirmation and purchase details
- Customer information and billing details
- Product specifications and version information
- Download instructions and system requirements
- License activation procedures
- Support contact information and resources
6. DOWNLOAD AND INSTALLATION PROCESS
6.1 Download Instructions
Step-by-Step Process:
- Open delivery email and verify order details
- Click secure download links (no third-party sites)
- Save installation files to secure location
- Verify file integrity using provided checksums
- Follow installation guide carefully
- Activate software using provided license keys
6.2 Installation Support
- Detailed installation guides provided
- Video tutorials available for complex installations
- Remote installation assistance (by appointment)
- Pre-installation system checks and recommendations
- Post-installation verification procedures
7. LICENSE KEY DELIVERY AND MANAGEMENT
7.1 License Key Delivery
- Unique license keys for each purchase
- Sent via separate secure email for added security
- Backup license key storage in customer portal
- Clear activation instructions provided
- License terms and restrictions outlined
7.2 License Activation Process
Standard Activation:
- Online activation through Intuit’s servers
- Phone activation for offline installations
- Enterprise activation for volume licenses
- Backup activation methods available
Activation Support:
- Step-by-step activation guides
- Troubleshooting for activation issues
- License transfer assistance when permitted
- Reactivation support for system changes
7.3 License Key Security
- Encrypted storage of license information
- Secure transmission protocols
- Limited access to license databases
- Regular security audits and updates
- Compliance with software vendor requirements
8. CUSTOMER RESPONSIBILITIES
8.1 Email Management
Customers must:
- Provide accurate, current email addresses
- Maintain sufficient email storage capacity
- Check spam/junk folders for delivery emails
- Whitelist Firmquick email domains
- Notify us immediately of email address changes
8.2 Download and Installation
Customers are responsible for:
- Downloading products within specified timeframes
- Verifying system compatibility before installation
- Following installation instructions carefully
- Maintaining secure storage of installation files
- Creating backups before installation
8.3 License Compliance
Customers must:
- Use software only as permitted by license terms
- Activate software according to vendor requirements
- Maintain compliance with user limitations
- Report any licensing issues promptly
- Respect intellectual property rights
8.4 Security Measures
Customers should:
- Use secure internet connections for downloads
- Scan all downloaded files with antivirus software
- Store license keys securely and confidentially
- Protect customer portal login credentials
- Report any security concerns immediately
9. DELIVERY CONFIRMATION AND TRACKING
9.1 Delivery Confirmation
We provide confirmation through:
- Email delivery receipts and read confirmations
- Download tracking and completion notifications
- Customer portal activity logs
- Installation verification follow-up
- Customer satisfaction surveys
9.2 Delivery Tracking
Customers can track delivery status via:
- Order status page on our website
- Customer portal dashboard
- Email notifications at each stage
- Phone inquiry to customer service
- Automated status updates
9.3 Failed Delivery Procedures
If delivery fails:
- Automatic retry attempts (up to 3 times)
- Alternative email address options
- Manual delivery intervention
- Customer notification of issues
- Alternative delivery method arrangement
10. REDELIVERY AND RECOVERY
10.1 Redelivery Policy
Free redelivery available for:
- Email delivery failures beyond customer control
- Corrupted downloads or files
- Lost license keys (with proof of purchase)
- System crashes during installation
- Legitimate technical issues
10.2 Redelivery Process
To request redelivery:
- Contact customer support with order number
- Provide details of delivery issue
- Verify identity and purchase information
- Receive new delivery within 24 hours
- Confirm successful receipt
10.3 Redelivery Limitations
- Maximum 3 redeliveries per purchase
- Redelivery requests must be made within 90 days
- Original license terms remain in effect
- Additional fees may apply for expedited redelivery
- Abuse of redelivery system may result in account suspension
11. SYSTEM REQUIREMENTS AND COMPATIBILITY
11.1 Minimum System Requirements
Before delivery, customers should verify:
- Operating system compatibility
- Minimum hardware specifications
- Available disk space requirements
- Internet connectivity for activation
- Administrative privileges for installation
11.2 Compatibility Verification
We provide:
- System requirement checking tools
- Pre-purchase compatibility consultation
- Installation readiness assessment
- Hardware upgrade recommendations
- Alternative product suggestions if needed
11.3 Post-Delivery Support
- Installation troubleshooting assistance
- Compatibility issue resolution
- Performance optimization guidance
- System configuration recommendations
- Upgrade path planning
12. BACKUP AND RECOVERY PROCEDURES
12.1 Customer Backup Responsibilities
Customers should:
- Download and save all installation files immediately
- Store license keys in secure, accessible location
- Create system restore points before installation
- Maintain backup copies of important data
- Document installation configurations
12.2 Firmquick Backup Services
We maintain:
- Secure backup of all customer purchase records
- License key databases with redundancy
- Installation file archives for redelivery
- Customer portal data protection
- Disaster recovery procedures
12.3 Data Recovery Assistance
Available services include:
- License key recovery from purchase records
- Installation file redelivery
- Configuration restoration guidance
- Technical support for system recovery
- Emergency replacement licensing
13. TECHNICAL SUPPORT FOR DIGITAL DELIVERY
13.1 Pre-Delivery Support
- System compatibility verification
- Installation planning assistance
- Network configuration guidance
- Security preparation recommendations
- Timeline coordination for business deployments
13.2 Delivery Support
- Real-time delivery status monitoring
- Immediate assistance for delivery issues
- Alternative delivery method coordination
- Expedited delivery services
- Emergency delivery support
13.3 Post-Delivery Support
- Installation verification assistance
- Activation troubleshooting
- Performance optimization
- Integration support
- Ongoing technical consultation
14. CALIFORNIA COMPLIANCE AND REGULATIONS
14.1 California Consumer Protection
Compliance with California laws including:
- Song-Beverly Consumer Warranty Act
- California Unruh Civil Rights Act
- Electronic signatures and transactions compliance
- Digital goods taxation requirements
- Consumer privacy protection
14.2 California Privacy Rights
Protection of customer information during delivery:
- CCPA compliance for personal data
- Secure handling of customer communications
- Data minimization in delivery processes
- Customer rights to access delivery records
- Opt-out options for marketing communications
14.3 Electronic Delivery Regulations
Adherence to California electronic delivery requirements:
- Electronic signature validity
- Digital receipt requirements
- Consumer notification standards
- Dispute resolution procedures
- Record retention compliance
15. INTERNATIONAL DELIVERY CONSIDERATIONS
15.1 International Email Delivery
For international customers:
- Compatible with global email systems
- Multi-language support available
- Time zone consideration for delivery schedules
- Currency conversion in communications
- Compliance with international data transfer laws
15.2 Export Compliance
- Verification of export license requirements
- Compliance with U.S. export regulations
- Restricted country screening
- Documentation for international shipments
- Customs and duty information (if applicable)
15.3 International Support
- Extended support hours for international customers
- Multi-language customer service
- International phone support options
- Currency-specific billing and receipts
- Regional compliance consultation
16. QUALITY ASSURANCE AND TESTING
16.1 Pre-Delivery Quality Checks
All digital products undergo:
- Virus and malware scanning
- File integrity verification
- Installation testing on multiple systems
- License key validation
- Documentation accuracy review
16.2 Delivery System Testing
Regular testing includes:
- Email delivery system reliability
- Download server performance
- Security protocol verification
- Customer portal functionality
- Backup system validation
16.3 Customer Feedback Integration
Continuous improvement through:
- Delivery experience surveys
- Customer satisfaction monitoring
- Technical issue tracking
- Process optimization based on feedback
- Regular policy updates
17. DISPUTE RESOLUTION AND COMPLAINTS
17.1 Delivery Dispute Process
For delivery-related disputes:
- Contact customer support immediately
- Provide detailed description of issue
- Submit relevant documentation
- Cooperate with investigation process
- Accept resolution or escalate as needed
17.2 Complaint Resolution Timeline
- Initial response within 24 hours
- Investigation completion within 48 hours
- Resolution implementation within 72 hours
- Follow-up confirmation within 1 week
- Escalation to management if needed
17.3 California Consumer Rights
California residents have additional rights:
- Right to dispute resolution
- Protection against unfair business practices
- Access to state consumer protection resources
- Legal remedies under California law
- Assistance from state consumer affairs departments
18. POLICY MODIFICATIONS AND UPDATES
18.1 Policy Changes
This Digital Delivery Policy may be updated to:
- Reflect new technology implementations
- Comply with changing regulations
- Improve customer experience
- Address security requirements
- Incorporate customer feedback
18.2 Notification of Changes
Customers will be notified of policy changes through:
- Email notifications to all registered customers
- Website announcements and banners
- Customer portal notifications
- Inclusion in delivery confirmations
- 30-day advance notice for material changes
18.3 Effective Date of Changes
- New policies effective immediately upon posting
- Existing orders processed under original terms
- Grace period for customer adaptation
- Retroactive application only where beneficial to customers
- Clear communication of transition periods
19. CONTACT INFORMATION AND SUPPORT
19.1 Digital Delivery Support
For questions or issues related to digital delivery:
Primary Contact:
- Email: contact@firmquick.com
- Subject Line: “Digital Delivery Support – Order #[Number]”
- Phone: (707) 314-6045
- Hours: Monday-Friday, 9:00 AM to 6:00 PM PST
19.2 Emergency Delivery Support
For urgent delivery issues:
- Emergency Email: urgent@firmquick.com
- Emergency Phone: (707) 314-6045 (select option 1)
- Response Time: Within 2 hours during business hours
- After-Hours: Next business day unless critical
19.3 Technical Support
For installation and technical issues:
- Email: support@firmquick.com
- Phone: (707) 314-6045 (select option 2)
- Remote Support: Available by appointment
- Live Chat: Available on website during business hours.
