Refund & Return Policy

Effective Date: July 12, 2025
Last Updated: July 12, 2025

This policy outlines our refund and return terms for QuickBooks Desktop software licenses Purchased from Firmquick.

Refund Eligibility

Eligible for Refund:

• Receipt of incorrect or invalid license key
• Technical issues preventing software activation due to our provided license
• License key that doesn’t work or is already used
• Wrong product version delivered (Pro instead of Premier)
• Wrong year version provided (2023 instead of 2024)
• Corrupt or damaged download files
• License incompatible with customer’s system due to our error
• Delivery failure or non-delivery of digital product
• Duplicate purchases made in error
• Unauthorized purchases with proof of fraud
• Product delivered doesn’t match description on our website
• License activation fails due to server/system issues on our end

Not Eligible for Refund:

• Software has been successfully downloaded and activated
• Change of mind after successful activation
• Compatibility issues with your system (please check system requirements before purchase)
• Issues with the QuickBooks software itself (contact Intuit support)
• Requests made more than 30 days after purchase

Refund Timeframe

• Request Period: Refund requests must be submitted within 30 days of purchase
• Processing Time: Approved refunds will be processed within 3-5 business days
• Refund Method: Refunds will be issued to the original payment method used for purchase

How to Request a Refund

1. Contact our customer service ( Visit Our Contact us page )  team with your order number
2. Provide reason for refund request
3. Include any relevant documentation (screenshots, error messages, etc.)
4. Allow 24-48 hours for initial review of your request

Return Process for Digital Products

No Physical Returns Required:

• As this is a digital product, no physical items need to be returned
• License keys will be deactivated upon approved refund
• Access to download links will be revoked

Partial Refunds

Partial refunds may be considered in cases of:

• Incorrect product version delivered
• Technical issues resolved after partial use
• Promotional pricing disputes

Refund Exceptions

No Refunds Will Be Issued For:

• Software functionality issues (contact Intuit directly)
• User error in installation or setup
• Network connectivity problems
• Hardware compatibility issues
• Software updates or changes made by Intuit

Chargeback Policy

If you initiate a chargeback without first contacting us:

• Your license will be immediately deactivated
• You will be responsible for chargeback fees
• Future purchases may be restricted

Customer Satisfaction

We strive for 100% customer satisfaction. If you’re experiencing issues:

1. Contact our support team first
2. We’ll work to resolve technical problems
3. Refunds are a last resort after troubleshooting attempts

Contact Information

For refund requests or questions:

• Email: contact@firmquick.com
• Response time: 24-48 hours
• Hour: Monday-Saturday, 7:00 AM to 6:00 PM EST
• Include order number in all communications

Important Notes

• One License Per Purchase: Each license key is single-use only
• Official Software: We only provide legitimate Intuit licenses
• No Exchanges: Digital licenses cannot be exchanged for different versions
• Final Sale: All sales are final once software is successfully activated

Dispute Resolution

If you’re not satisfied with our refund decision:

1. Request escalation to management
2. Provide additional documentation if available
3. Final decisions will be made within 7 business days

Eligible for Exchange:

• Incorrect QuickBooks version delivered (e.g., Pro instead of Premier)
• Wrong year version provided
• Incorrect user count license (single-user vs multi-user)
• Regional/country version mismatch

Exchange Process:

1. Contact customer service within 7 days of purchase
2. Provide order number and specify correct version needed
3. Original license will be deactivated
4. New license will be issued within 24 hours
5. No additional fees for eligible exchanges

Exchange Timeframe:

• Request Period: Exchange requests must be made within 7 days of purchase
• Processing Time: New license delivered within 24 hours of approval
• Original License: Deactivated immediately upon exchange approval

Exchange Restrictions:

• Only one exchange per order
• Cannot exchange activated licenses after 7 days
• Cannot exchange for different software products
• Cannot exchange for different license types (upgrade/downgrade fees may apply)

Important Notes

• One License Per Purchase: Each license key is single-use only
• Official Software: We only provide legitimate Intuit licenses
• Exchange Available: Digital licenses can be exchanged for correct versions within 7 days
• Final Sale: All sales are final once software is successfully activated beyond exchange period

Dispute Resolution

If you’re not satisfied with our refund decision:

1. Request escalation to management
2. Provide additional documentation if available
3. Final decisions will be made within 7 business days.